The pictures themselves were beautiful and high quality and the design team was friendly and accommodating. However, each revision took at least another day, and we sometimes had to explain things several times before they understood what we wanted. It would have been nice if there were a way to communicate with the design team in real time or to just make small changes ourselves. Additionally, we ordered the premium, flush-mount album, which was supposed to have extra-thick, rigid pages, but the pages were not as thick as most other wedding albums I've seen and still a bit bendable, so it seems somewhat misleading to call it extra-thick and rigid. Moderately-thick and semi-rigid at best.