We have used PikPerfect twice now....1st time for lay flat wedding album with additional 4 smaller copies and latest time for photo book ....the process start to finish is made easy for you and the customer service/team excellent as well as whatever you order .You are kept up to date with the process and delivery and the items are well packaged to avoid any damage .Both lay flat and photo book are excellent products ....we ordered lay flat for my daughters wedding album and used the design service and i was overwhelmed with the album as was everyone I showed it to (they all asked for details of Pik Perfect) ...this time I went for the photo book for my daughter as a little gift for Christmas and again the album is of high quality....I feel very lucky I came across their website when I was searching on the internet to get the best wedding album made I could for my daughter .It was more than I could ever imagined or wish for . I would never use anyone else .Thank You Pik Perfect for making the process simple and the results (albums) outstanding .!!!!!