The frame I received seems really nice. However I did pay for an urgent that took a while to arrive. When I got in touch via the website's chat function twice I was told someone would be in touch with an update asap and it had been marked as urgent but never got one until I received a message to say it was only now in prodcution a week after the order had been placed. I realise that it takes time to make the frames but it would have been nice to receive an update or know it would take that long to go into production, especailly as I had paid extra for the urgent order and been in contact to ask about when it was likely to arrive after not hearing anything other than order confirmation. Once it had gone into production it arrived fairly quickly after that so that aspect was fine.