A really poor, dishonest approach to business. The handling of the account by the account manager has been appalling. When something is not right, a replacement can be arranged with a new 5 year lease attached! How about make sure the product is fit for purpose and don't recommend the wrong items for locations where they are unsuitable. The communication is unclear. Sign up for between 3 and 5 years. I think they work to an auto renew for another 3-5 years.... or so it seems with their attempt to hoodwink the business into continuing with them. I think we will see each other in court. I would not use this company again.