Sent a phone to them on the 23/10/18 and had confirmation of delivery via the Hermes website but had to email phoneconvert on 1/11/18 to ask why the device status hadn’t updated to which they replied it had been received. I then didn’t hear anything for nearly 2 weeks so emailed again on the 12/11/18 and got a reply on the 13/11/18 asking if I had received their previous email about removing iCloud lock which I had not received. I checked the iCloud lock via iCloud.com and removed anything which may stop them using the phone. I then waited again until 21/11/18 to ask what was happening and they replied the next day asking if I’d removed from iCloud, I replied I had and I got a message saying they are waiting for it to delete now. I heard nothing for 3 days so emailed saying I need to recieve money today or return my phone my phone and got and email saying that iCloud is a huge issue for them because they ‘cannot access or reset the phone and can be blocked at anytime’ even though they had confirmed they had accessed the phone and were deleting anything on it. I’m still waiting for my phone back and have not had a reply to an email I sent 6/12/18. These guys are clearly scammers, doing the same thing to multiple customers and lying through their teeth. I sent my phone to them thinking it would be quick and convenient but there’s been nothing quick or convenient about any of this. AVOID AT ALL COSTS