I found the website very user friendly. I was looking for something new to try so found the information about what the product is for, nutritional info and how to use really useful. The item arrived very quickly and promptly, I cannot fault the service at all. However, I found the actual product awful. It went really gloopy after mixing and turned a green colour..... not very appetising. I tried mixing this product with both water and almond milk and adding more liquid to try and get a runnier consistency but still struggled to get it down. Sorry it is not for me.