I pay NHS prescription for a long time and still a few years for a medical exemption for over 60 years old. I used Pharmacy2u for about 5 years. In August, I got to two penalty charges by NHS business team. I was using Pharmacy2u during the term and my credit card was properly provided to them. The first case, Pharmacy2u have no stock, so they canceled my bank transaction. The second one was very odd.Pharmacy2u says in an email, my some of the medicine are missing, so they ordered my medicine to another pharmacy. When I looked at the box of medicine, pharmacy in Liverpool where I have never been to. I realized this medicine sent from Liverpool, after penalty charges. Neither Pharmacy2u nor pharmacy in Liverpool charges from me and NHS recognized that I made a medical exemption. I never asked for medical exemption by myself in my life. I complained to the customer service of Pharmacy2u. The person over the phone never listens to the situation , but she was very bad temper and hysterical. I explained NHS more than five times by email and telephone , providing all information between myself and Pharmacy2u. I also enclosed a letter from my GP, proof that I am the patient of the doctor and subscribing to this medicine for more than five years. I added the letter from citizen advice that I never ask for medical exemption by myself. Whatever explain, NHS business customer team says Iam not qualify for the medical exemption. It looks like they are not reading my case carefully. My two medicines for anti-high blood pressure. This terrible event made me so sick. I lost £88.