First, they took a week to process my order because they didn't have the item I had bought in stock. Then my order was handed over to their delivery company - at which point things got a whole lot worse. I was promised three different delivery slots - on each occasion, nothing arrived and no message of explanation. In the end, their telephone customer service team admitted they had lost my parcel about two weeks earlier, but had still gone ahead and promised me delivery dates!! I said I wanted compensation for poor service and dishonesty. They said I would have to talk to Pet Supermarket. Pet Supermarket refunded me for the lost order and said they would put a £10 credit on my account as a goodwill gesture. This never happened. Do not use this company - or their sister company MedicAnimal. Bad service.