I placed an order 23/07/2016 for flea treatement and worm treatment for my 6 cats and dog. One of my cats is disabled and the other is very elderly. My dog is a support dog for my bi-polar and because of this company my dog cannot accompany me to appointments because no one will let a half bald dog in. Now it is 08/08/2016. My dog has gone from thick golden fur of an Alsatian to a half bald trampy looking stray flea ridden mongrel. No one will believe me when I tell them he is my support dog and why? because he has a severe flea allergy which is WHY I needed his treatment. As someone on benefits being unfit to work, I can not afford to get him to the vets to have him sorted. He smells of infection and last time he was severely ill ,I attempted to end my own life. When I contacted them through the phone each employer told me to wait until tomorrow. Every day I called them it was the same. They refuse to pay my vet bills as it was THEIR fault they witheld the items after taking my money.