I ordered quite a few items on prescription inc life saving heart meds that were due to run out 9 or 10 days later. I became so anxious that they hadn't even been dispatched after 4 or 5 days that i contacted them. They said there'd been an error their end - a v cold response frankly, that they would now get on with it. I became so anxious that my dog's medication was going to run out before pet drugs online sorted themselves out, that at that point I ordered the heart meds from Animed. Unbelievably exactly 2 days later my order arrived at my house - now THAT'S what I call service. It took Pet Drugs Online SIX days to even dispatch my order - which still hasn't arrived -absolutely shocking service. A nice apology from the company would have gone a long way partic after i informed them that i was very unhappy with good reason. How on earth one company (Animed) can do in two days a service that Pet Drugs Online have failed to fulfil in 7+ days is unbelievable. I shall be spending a lot of money on prescriptions for my dogs every 3 months now for the rest of their lives, and even though Animed charge a little more, they will get my money every time. The peace of mind makes it well worthwhile. Animed get 10/10, if I could've given Pet Drugs Online zero stars I would've and I so rarely give bad reviews, I just feel strongly that I don't want other people to suffer the same appalling service.