Anonymous
Be Careful what you are buying. When we purchased our brand new home back in the summer of 2018 we had no idea the trouble we had signed up for. We found the location of the Parklands site perfect as it suited travel to work and the location was great for our children. We couldn’t get the view the house for a period of time as that part of the site was not yet ready so it was suggested that we view the same house but on a different site. It was clear when visiting that the size of the home worked for us and the layout was pleasing. Eventually we got to view what would later be our home, some items that looks unfinished or damaged we pointed out to the sales team and we had been advised that things are picked up when the house is checked over prior to completion. These items were never picked up on this inspection and now sit on the snagging list. We now have over 60 items on this snagging list with items ranging from poor paintwork to a complete window unit needing to be replaced. All of the windows internally have or will need to be re-sealed from the inside as the builders clearly did not clean them before applying the silicon and nothing has stuck. Gloss paint in already turning yellow in places. We reported broken brickwork and in one area of our garage they repaired it from the outside only leaving what looks like a child’s attempt at brickwork with the rubble on the inside. 13 weeks in and we only just been able to get bedroom carpets as their wardrobe supplier has lost our order, delivered the wrong sizes and missed parts of the order off. Communication is poor at best we have been living from the moving boxes as a result. Persimmon clearly do not care about the aftercare side of things as the time taken to get the snagging list complete is a case of when they can be bothered. It is clear that the home is built to the cheapest budget without the thought of quality and that making sure that the house is built correctly doesn’t figure with them as if it looks ok at a glance then they pass it off as finished Make sure that if you do buy from these people that you fully inspect the house you want before signing and that you have plenty of pictures when asking them do fix things. Whilst the site team are nice they do not do the aftercare so ultimately will not help you. I have many pictures of the poor standard of workmanship carried out and passed as ok. In summary I have never dealt with a worse company for customer service and the lack of compassion when your day to day life is inconvenienced by having to have rectification work done is non-existent.
5 years ago
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Persimmon Homes has a 1.2 average rating from 179 reviews

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