We used this company for a regular domestic clean, once every two weeks. The cleaner was paid by the hour, and Perfect Clean take a management payment monthly. After using them for a few months, we found that the cleaner was only doing a maximum of 2 hours 15 minutes, but taking the money for a full three hours. The company assured us this was very unusual, had never happened to them before and assigned us a new cleaner. On only the second clean with the new cleaner, she was caught doing exactly the same thing. I felt unable to trust them with keys to my house, and we terminated the service immediately. There was no apology for any of this, and they then failed to return the keys within the promised timescale, claiming they were too understaffed to go to the post office. I feel they are an unprofessional company who will get away with whatever they are able to.