I had a 10% email come through when I signed up to their emails, however the code did not work when I placed my order. I placed it anyway and emailed to query... got a very friendly and prompt response, with the 10% to be refunded. Products arrived in great condition, packaged very carefully and most importantly plastic free! I haven't tried all of my items yet, however I am so pleased with my coconut soap dish! It's beautiful and holds about 3 of my soaps (carefully arranged ;-)...) which is great! I'm also really happy with the charcoal and sea salt facial soap bar - great buy. Lovely company, excited to see how they grow and the products they add to the shop!