Deeply disturbed that this company is allowed to operate at all given the terrible service we received. They accept no responsibility for their actions (as you can see by their inane responses to negative reviews on here) and will come up with every excuse under the sun for not providing a satisfactory service. DO NOT SHOP HERE. They do not prescribe to an alternative dispute resolution scheme (ADR), which is outrageous and provides no protection for the customer if you’re unsatisfied. Dealing with this company caused stress, upset and additional cost to us – for which there was no offer of compensation. We have had to go via the Citizen’s Advice and thankfully, this company has now been reported to Trading Standards, giving them “vital intelligence about how the trader operates their business”. AVOID! It's all in the Ts&Cs from their own website (seen too late by us) as of 23/11/18: "we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose."