Love the website but the customer service is about as bad as it gets. I've spent maybe £800 with them in the last few weeks. About £50 of that was spent on items that were either wrong or didn't work and getting anything returned has proved to be a nightmare. I received 2 faulty sniper rifle cartridges, that they persuaded me to keep and try and fix myself. I received 2 batteries that were incompatible with the gun I purchased at the same time - and they persuaded me to keep them on the basis that they'd send me 2 adapters - but they sent me the wrong ones and now aren't responding to my messages. I also bought a pistol CO2 cartridge from them that leaks and I haven't even summoned up the energy to try and tackle that one with them yet. Their typical response time to any messages has been about 5 or 6 days and the boys in the returns department aren't very helpful, especially when they're trying to put you on hold and cutting you off instead. So it's 2 stars for the website and none for anything else, from me.