I have been expecting a delivery from Parcel force. I hadn't heard back in a week, so I queried this. The sender told me that it had been recorded as TWO failed delivery attempts. I said that wasn't possible as someone was at home all day both days and no one left a card to say there had been an attempted delivery. I called parcel force to complain and they apologised and said they would rearrange a delivery. The customer service lady asked for my number in case the driver had an issue and also asked for a safe place to keep the item in case I wasn't home. I waited a further week, and nothing had been delivered! I called parcel force again and they said the attempted delivery had failed and the parcel had been returned to the sender. I AM FURIOUS! No one contacted me or even left a card to say they had been there. Either someone is lying, or the way Parcel force operates it a HUGE JOKE! I contacted the sellers again and asked then to send it back (but not via parcel force). They still sent it by parcel force (annoyingly) and apparently there has already been one failed delivery attempt. AGAIN NO SORRY WE MISSED YOU CARD! UNBELIEVABLE. PLEASE TRUST ME AND DO NOT SEND YOUR PARCELS THROUGH PARCEL FORCE! Use DPD or myHermes. Trust me on this