SHAMBLES !! Parcel travels from Glasgow PO to Glasgow hub.. to Birmingham who sent it back to Glasgow.. who advised it was on its way back to Birmingham, only to find they had delivered it back to the POST OFFICE where it was posted !! - THEN, they sent ANOTHER PF van to pick it back up, and now its back in Glasgow awaiting despatch to Birmingham !! You could not make it up - utter shambles - 48hr delivery (GUARANTEED ?) to customer, who will have waited since 24th Nov ?? will be using courier in the future.. customer service not interested at all, waste of time contacting them as I appear to know more about PF than they do ! will avoid like the plague in future.