Delivery showed on tracking to be due between 12.30pm and 1.30pm. After waiting till 6pm called to investigate. Was told the delivery guy had been overloaded by 40 parcels and had to return them to the depo with no delivery attempted on any of those extra parcels. WHAT IS THE POINT OF THIS? They must know those parcels won't be getting delivered. I would prefer to be told straight it will be the next day due to staffing levels or whatever their logic for this was, rather than sit around wasting a day off. I would rather eat my own innards with a rusty spoon than use these jokers again.