On the 30/09/2016 I have sent a Parcel with a 19th centurian vintage cast iron Singer sewing machine inside it; to my parents in Hungary using Parcelforce's Globalpriority service. I have insured the parcel for a 100 Pounds. It arrived to their address on the morning of 11/10/2016 (almost 12 days later.) The parcel itself had a gaping hole on it; and the sewing machine (that was made out of thick cast iron) was shattered into several small pieces. (Some of the pieces were actually missing.) So I have phoned their customer services; and I was told to register my claim online, because that is only way how someone can claim. So I have registered my claim online on the 20/10/2016. Soon after my parents recieved a letter with a 4 or 5 page questionaire to be filled out, and sent back to them in 30 days. They had to upload pics on to their website showing the condition of the parcel and the shattered machine. A few days after they did all that; I recieved this: The claim has been rejected as the item is an antique over 100 years old. This cannot be claimed with us and you can view this on our exclusion list here: and a link. I apologise for any inconvenience caused. So they destroyed completely, a nice old Scottish made Singer worth a 150-200 Pounds.They also destroyed my present to my parents.Before I sent the machine I did inform the Post Office staff member what exactly the content of parcel was. They let me insure an item that was an "antique over 100 years old". Parcelforce also charged me for the delivery and the insurance a total of 78 Pounds. End of Story.