I ordered a bike off Ebay, was supposed to be delivered 13th of may. At latest. 3 days passed after the maximun time they estimated and no sign of anything progressing. No info available online. No cooperation on the live chat. No info given except that it will take 14 days to investigate. Huge charge on landline if you want to call. Live chat person uses predefined answers whuch make you feel that you are talking to a robot. Alas...How a 25kg package disappeared in the ether, i don't know. Also how you cannot manage to keep a record of of a parcel with barcodes and tracker number in the digital age is a mistery to me. Having parcels sent from abroad is easier than a UK company delivering a package in the mainland area. Ps. Last time i have used you was when i bought a flat packed wardrobe in june 2018. Did not mention it then, but the interval the courier mentioned was 12 to 15. He turned up at 22:00 at night, banging at the door. I answered and offered to help but as i walked to the front porch, his colleague was urinating in my sidewalk. Delightful eh? I think that if you really want to be respected as a company, you need to up your standard. Sincerely, a very dissatisfied user.