DON'T USE!! Absolutely shambolic these reviews are a warning to any suspecting customer. I sent a parcel for wedding to Cyprus quoted 5-8 days plenty time for the wedding in 13 days. I then check next day advised by courier could be there 3 days later than I originally expected. I contact customer services spoke to Pamela who was nice to start then launched into a torrent after I ask for a refund. Not listening to what I had to say sending me snap shot after snap shot telling me to open various links. Ask 3 times to speak with management eventually Victor comes along, much more pleasant I may add. I ask for a refund minus any admin plus coat of parcel being picked up the day before, denied. I paid almost £300 for this and it had only be collected the day before not 1 penny can they refund. Next I cut my losses and decide reconcile me with my package I'll find another courier. Unbelievabley told can take 6 to 7 weeks! It had only left yesterday wasn't even overseas. This lot need investigatory or Trading Standards involved absolute crooks, sickening people. You've been warned....