Lee Ryall
AVOID AT ALL COSTS Used Parcel2Go to post one simple parcel. I paid an extra fee to have it delivered next day. The parcel took 6 days to arrive and when it did, my customer could not collect it because she never had the correct barcode and reference number because it was not provided to me. It then took another 3 days for her to be able to collect the parcel. During this time I spent 3 hours talking on live chat lines trying to resolve the issue. Very hard to find this chat service on thier website, and they dont have phone lines. Customer services are extremely unhelpful. When I finally resolved the issue, with no help from Parcel2Go, and despite the promises they would help me, I requested a refund and of-course they refused. I will never use this company ever again, and would strongly recommend that nobody else does. The whole experience was dreadful.
5 years ago
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Parcel2Go has a 1.5 average rating from 2,161 reviews

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