Arranged two collections for the same day. Courier came, but was only collecting one. Said another van would collect the other. It did not show. Went on to the website to contact support, no phone number. Found Chat hidden under where it says insurance on the booking page. Was told rebooked for the next day. Again no show. Rebooked again, no show. On to chat to ask them to confirm with actual courier (myHermes) but they talked in circles... it was clear they did not want to, or couldn’t actually get in touch with the actual couriers. All customer support can do is let you rebook. I asked if I could contact myHermes direct,who should i call, and I was told they would just say speak to Parcel2Go, as that was the company I booked with. The collection has been booked a fourth time, but I have no confidence it will happen as they will not actually call the courier to find out what is going on. I was told they could not guarantee pickup or delivery. I won’t be using them again. You are better off going directly to a courier as you can get in touch with them if things go wrong. Avoid.