After filling in my diary as I normally would with any other diary I realised the days didn’t match up correctly.
I looked through the diary and found that on months that didn’t end on a Sunday (so all months except for two), the last week of the month was repeated. So you have the last week of say April, then a double page for the next months goals, and then that same end week of April repeated. I’ve never seen this before in a diary. So instead of just assuming it would go to the next week, it repeats itself.
On querying this with customer service I was told they had changed it due to customer feedback. All fine and well if they then advertise this strange layout because most people will be expecting it to be like any normal diary. I find it strange that customer feedback would be to request this as then surely all diaries would be like this if there’s such a big demand for it. There’s also no indication of this in the description. I was also told I could just score out the repeated week?! Bit of a strange way to fix a problem that was avoidable. I can’t return the item as it’s both personalised and like I said I’d already filled it in before realising the weird layout. It’s an expensive waste of money. I’ve gone back to my Filofax. If you want a diary that repeats its weeks then this is for you!
3 years ago
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