My order has been lost in the post. It was due to be sent first class post, however on contacting customer services through the chat twice I keep being asked to wait another few days even though initially they told me if it didn't arrive in the next few days they would sort a replacement. It's been around a week since they should have been delivered now. I'm disappointed in the customer service. Previously I've had deliveries from Papier and the products have been nice, so it's a shame that the first time I've had difficulties the customer service hasn't been up to scratch. Also it is frustrating that the phone number doesn't seem to allow you to actually speak to anyone either ... so I'm resorting to leaving this review.