DISGUSTING company that easily takes your money and goods but does not give the service stated. When asked about updates for delivery they give you the same answer that it will be delivered on either a Saturday or a Monday or 1-2 days. These are their usual excuses used over and over again. When asked for tracking number (which their website states they provide) they say they don't have it. When asked how they know it will be delivered without having tracking number to check they go silent on the phone and then hang up. They have been talking to me in English since booking my package with them and when i finally told them they are lying the 2 guys that usually answer the phones claimed they no longer speak english after speaking to me in full english only seconds ago and throughout all other calls (what a joke). They also ignore emails and facebook messages (fb msgs are being read but ignored). I have finally decided to report them to fb for scamming and also my bank (they are being investigated). My bank has also advice me to report them to Action Fraud (find website via Google,register account with them and fill out form and report everyone). I have reported them via Action Fraud and they will be investigated and if need be police officers will be visiting their address and finding them online. They messed with the wrong person! I suggest all the people that have been scammed by this disgusting company and packages not delivered/stolen report them on Action Fraud website (they are the online police that deal with companies like this). You don't need to speak to anyone just fill in the form. What goes around comes around and this company will get what they deserve!