Placed an order and paid on the 16th of October, was then notified by email that the item (storage box on wheels) was supposedly out of stock and that I would have to wait 10 days for it to arrive. Well 10 days pass and I hear nothing. I contact them and they say unfortunately your order isn't out for delivery today but I can get your order dispatched for you. I don't receive anything and contact them again on the 29th of October. I receive an email on the 30th saying I can confirm your item is back in stock and you should receive this by Thursday. Surprise surprise, Thursday passes and I receive nothing. On the 6th of November I email them again saying I believe the site to be bogus and I will report the site if I don't receive the storage box ASAP. I receive an email the next day (they are in no hurry, their customer service is appalling) and now say "I do apologise I will issue a full refund" (which I haven't received) but where the heck is the item, that's all I want. So basically they lied in the previous emails about it being sent or about it being back in stock. VERY FISHY. It does NOT say anywhere on the site that they are only interested in bulk purchases which I brought up in the email. I only purchased one which was an option although they were trying to sell three at a time for £40.00, which I didn't need. Obviously they don't care about custom. I believe the storage box with castors was always in stock and they have just messed me about from the beginning because it was just one box I purchased, MADNESS. They should have given me an automatic refund as soon as they claimed it was out of stock. Instead you have to chase them with it stating on the website that you having to fill out a PDF form for refunds, what for? I have been more than patient waiting for this one box but this company needs to be reported to trading standards as there is certainly something suspicious going on. This company doesn't deserve 1 star, AVOID at all costs.