I bought a pair of expensive Salomon shoes for my wife, which arrived promptly and totally as expected however I had ordered the wrong size. That was when I discovered this website read some reviews and immediately became concerned at the prospect of returning them etc. However I have to speak as I find, the shoes were returned and a different size were again requested once more these arrived promptly exactly as requested but still did not fit. On talking to Outdoorgb they explained that Salomon shoes are quite a narrow fit and my wife's feet are certainly broad. They suggested I return them and they would refund me my money, we agreed to this, and they promptly did as promised. During this process I noted the following points 1. They were always easy to get hold of on the phone 2. Staff I spoke to were always polite and helpful 3. There communication verbal and email was excellent 4. Everything happened when they said it would 5. Customer service was outstanding 6. All the staff I spoke to or dealt with appeared to be singing from the same hymn sheet Despite not yet actually buying anything from Outdoorgb I would not hesitate to do internet buying with this company in the future, or hesitate to recommend them to friends or family. As I said, I can only speak as I found.