Ordered on Thursday before 3:30pm. I live in Northern Ireland and at 8:47am on bank holiday Monday it was noted in the DPD app as 'out for delivery' there was no e-mail/text or sight of them by 12:13pm so I asked for it to be delivered on Tuesday as I wanted to go out for a walk. at 14:18 it is noted as 'carded' - I don't know what this means then returned to depot at 16:09. On Tuesday 26th May, I got a message to say it would be delivered between 13:00-14:00 which it was. On delivery, one of the three boxes what damaged - split at the sides and ripped at the top. One of the coldstream replacement filter metal lids was dented. On review of the contents, an item was missing - the Milton sanitisation tablets (one of a 4 part sanitisation kit) and I needed to call customer service. They are currently looking into this and i have sent them a photo of what parts of the sanitisation kit were received. I have run about 5L water through the Zero system to clear it and am still comparing and contrasting to the tap water!