Excellent - delivery and order processing Poor - not providing a recycling solution for the used filters. This is unacceptable for a 21st century firm selling plastic based filters. A company that wants to be around for the next 50 years should think about the whole lifecycle of the product including the end stage of its life. I am extremely disappointed that I had to throw away 6 large plastic containers to general waste. There is no section about the recycling on your website. On the FAQ section your representative recommended to cut the filter myself and dispose the container separately to local plastic recycling. I am sorry but it just does not work as to cut through these plastic containers one requires a chopsaw given the thickness of the plastic. Therefore average score is only 3 stars