Sales support were very helpful in advising me on how to configure my 18U rack which was to use with audio and computer equipment in my music studio. The rack arrived as requested and was delivered by Orion themselves. I unpacked the rack and fitted the shelves with no problems and load the equipment into the track without any issue. The quality of the product is very good. I have no reservations in recommending the rack to others. In my daytime job I headed up a large IT organisation and the Orion rack compares very well with other racks we used in our data centre and is very good value for money.