This company was a pleasure to deal with,Nicole in particular, went above and beyond in her customer service,giving me detailed instructions re my new balustrade. She was courteous and knowledgeable, I had every confidence in placing my order due to her continuous support,answering all queries promptly. The company changed the corner post I had ordered in error and sent 2 end posts which arrived the next day. Their prices are great! I am really pleased with my balustrade and would endorse this company if you are considering installing your own balustrade juliette balcony etc.