My husband and I are both in our 60's and have never before posted a negative review about anything. We think if you don't like something, don't go back. The service we received from Origin, however, had such a devastating effect on our building project and our bank balance that we feel compelled to worn others that Origins sales pitch of unbeatable lead times and outstanding service are not to be believed. We ordered a set of bi-fold doors and three windows from Origin in November for our new extension and alterations to our existing kitchen/diner. A second set of doors were ordered at the beginning of December. Our property is around 350 years old and as three large stone walls all approx 18” thick needed to be removed, this had taken quite a bit of planning. All tradesmen were booked months in advance for the major work that was planned to start in the New Year. We were given a delivery date for December 18th but just two days before we were told that all three windows had been made incorrectly and the bi-fold doors had failed quality control. Origin were unable to give us a new delivery date and unbelievably ignored our phone messages and e-mails. A letter of complaint sent by recorded delivery to Neil Ginger and Victoria Brocklesby remains unanswered. Our builder, plasterer, electrician, plumber all had to be cancelled and rearranged. Some were unable to change dates due to other commitments and it was necessary to find alternatives. We had also booked a three week holiday to be out of the way while the work was carried out! Our bi-fold doors eventually arrived on February 8th, seven weeks after the promised delivery date. We also received a letter of apology explaining that :- 'Due to an internal administration error the stock level of the walnut colour was reported incorrectly and we had to get a delivery from Spain in order to complete the manufacture of these products, due to the Christmas shutdown period the profile took longer to arrive to us.' Even when the doors finally arrived one of the interior cills was the wrong colour but we just used it. We wish we had used a different company and could never recommend Origin to anyone. Apart from the distress caused by our entire project being jeopardised we had considerable additional costs that we just didn’t budget for.
1 Helpful Report
Posted 11 months ago
Dear Mr and Mrs Langridge,

Origin are proud of our products, our commitment to our customers and our 360 degree service. We do all we can with every order placed to ensure that it is delivered on time and in full. We wish that everyone’s experience with Origin and our products, as with most of the customer feedback below, lives up to our own very high standards. We are truly sorry that this has not been your experience.

Given the situation we found ourselves in over the Christmas period, Origin worked as closely as possible to overcome the delays caused by our aluminium supply, including manufacturing and installing temporary bi-folds to secure your property and enable the project to continue.

Origin remain committed to improving our offering in every way that we can, and every issue raised is investigated to ensure we can prevent it happening again.

We hope that now the products are installed you will have many years of trouble free pleasure from your Origin doors and windows.

Kind regards,
Posted 11 months ago
Origin Global is rated 4.38 based on 523 reviews

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