Hello,
I have this week had a bi-fold door fitted in my home by Fox Windows and Doors of Stoneleigh in Warwickshire.
My wife and I are very pleased with the door.
However, although we requested that the internal seals and gaskets would be white in colour to match the internal colour of the door, one of the gaskets is black. See enclosed photos.
When we questioned this with our supplier, we were informed that they had contacted your company and were advised that this particular gasket (the one that seals the main opening door) was only supplied in black.
This seems a bad idea as it detracts from the look of the door. Why offer all other seals and gaskets in white but offer this one only in black?
If you cannot supply this gasket in black, there is not much that I can do about it, but my feedback would be that in future you should offer it in white as it will improve the look of the door.
If in future you do decide to supply it in white, can I have one please?!!
Thank you.
John Bench
p.s. this "review" is a copy of an email that I sent to Origin customer services on 17th November. I have not received a reply!
6 years ago
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