They forgot to send the product. Only after chasing them, we managed to get it delivered. Once we received the blind we realised that the chain was broken and the fabric was not cut straight. We contacted the customer service and we were told we had to install the chain they were going to send ourselves! Who pays is not supposed to do the job too. Replacing the chain was all but a straightforward job. It took me 2-3 hours. Of course we had to cut the fabric straight too. The quality of the product is quite low, far lower than what we were expecting for what we paid: over 200£!