I have never used Optical express before and thought I’d try them out. I booked in during a family visit to Belfast as they would be able to send the glasses to my local branch in Brighton. I had an eye test and needed a new prescription, so I ordered some Oakley frames and was told 5-7 working days and I’d get a call from the Brighton store. The girl who served me had tried to upgrade me to laser eye ( I told her my prescription was not that bad, and she actually agreed! worth a punt I suppose to upsell a service not needed) She tried hard to get me to spend up on frames, in the end I spent £239 on one pair. I paid by card and was told I didn’t need a receipt, she then disappeared sharpish to serve another customer and at that point it was a case of got your money, bye bye. So time passes and no calls, I tried the store to no avail, then 3 calls to Head office and was told I’d get a call at the end of the week, this never happened, and no one is willing to help. I’ve emailed Head office and the reply was simply “well will get back to you in 20 days” I’ve already been waiting 3 weeks. I’m disappointed that I have had to chase them, I’ve never had this experience with opticians, I have used independents along with the usual suspects, Specsavers, D&A etc and never had any issues. If you are looking around I don’t think the service is great and they are not great value for money, I’ve asked them for a refund as they have failed at their end to deliver my glasses or at least explain why I’ve not received them. I’m not holding out though for either. So I’m down £239 and need to go elsewhere for another test. I’ll stick to an independent from now on!