When I ordered I got a bit confused and unfortunately ordered the wrong ones! At first I accidentally contacted the wrong branch who told me to phone the UK branch. Managed to get it sorted out, they said I could return it and reorder the proper labels. When I came to return it at the post office, it was going to cost me £40 which is more than I actually paid for the whole parcel - I contacted them and they arranged for Parcelforce to collect it which was very good of them. They were very professional throughout the whole process. Just remember to double check that you order the right labels as unfortunately I only received a part refund and lost £7 because I ordered the wrong ones! I assume this is to cover the postage costs which is totally fine as it's my fault, but just make sure to order the correct labels and avoid my mistake :)