I ordered a stroke coach on Sunday 15/09/19 for my daughters birthday as I was told on this day by my daughter she hadn’t ordered it (with my card) I rang Monday 16/09/19 to ask if there was any chance it would arrive for my daughters birthday on 18/09/19 at this time the computer at Oarsport was down (these things happen) the lady assured me she would do her best got an email Tuesday 17/09/19 to say it would be delivered between 10 and 11am the lady who took my order did everything she possibly could for the stroke coach to arrive on time which I am truly grateful for. Amazing company would highly recommend them.