Anonymous
Placed an order on the 3rd of July and rang the next day to ask for it to be delivered on the 1st of August as I am moving house and wanted it for my new home. Was told this was fine and they'd make a note of it. On the 15th of July recieved a voicemail saying they were delivering it to me on the 24th of July - so I rang and said I've already requested it to be delivered on the 1st of August to my new home. Was told to email details which I did as soon as I got off the phone. I sent 6 emails, rang 15 times and left 4 voicemails and nobody has got back to me. The delivery driver turned up at my house last night (23rd of July) with the TV unit which I had had no warning he was coming. I then had to tell him I couldn't take it yet as we're moving and he took it back to the warehouse. Sent yet another email today and rang twice but no reply. Absolutely worst customer service I've ever experienced especially when the furniture I ordered is so expensive you'd think they could atleast reply to an email. Would never order from this company again!
4 years ago
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Oak Direct has a 3.1 average rating from 47 reviews

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