Called to ask to cancel my contract early as my phone was playing up. Said I wanted to go sim only elsewhere as had found cheaper prices. Accused me of lying as I couldn't give details there and then on the phone of other providers (I wasn't, but even if I was, not sure thats how you deal with customers) and although I continually stated I simply wanted to pay what was left and cancel, would not complete the request. Ended with me putting the phone down. Dreadful service with an abrupt staff member at the other end of phone. I understand we are in hard times but no need to take it out on customers. I have been with them for 4 years but will not go back.