I was trying to get to O2, contract phone, i went through the online process, everything was fine, told to pay £10 up front then £30 per month for direct debit, go to checkout and i was confronted by a bold statement thatd ue to my poor credit rating i was asked to £425 up front and that it would be paid back in 3 months, !!!!, so i contacted custome service and i was asked why is that a problem, just pay the £425 and you will get your phone, !!! HELLO , if i had £425 i might as well save the hassle and buy a phone and go pay as you go, so i after venting my disgust cancelled the order and now gone back to pay as you go, no hidden fees or surprise bills, and of course who is to say that i could still be fighting to get the £425 back after 3 months, but suffice to say i will not be going through that drama, shocking customer service and hidden agendas,