"Recently been scammed by Remote Games on my O2 bill and when contacted O2 initially, I have asked for a a bar be put on my account to avoid any further fraudulent billing. Had to call them again 3 days later as received a text to say I have had a premium service charges to my account so had to ring them again to be told that a bar wasn’t put on at all. Complaint set up and was promised that a member of the Complaints team was going to call within 24 hours and this did not happen as well.
As I was out of the country for a few weeks I then have to email the complaints review team. They then accused me of signing up for the subscription service by entering my details and agreeing to the fraudsters T&C indirectly calling me a liar and did not provide any explanations on why they have failed to follow a few requests which they have promised me during my calls with them and their false advertising where they have 2 step verification system for their charge to mobile services and by working with a well known scammer when they promise in their website that they only work with trusted sellers.
I have now got the Ombudsman involved.
Please do not let allow this company to push all responsibility to you and ensure that you ask for a deadlock letter to get the ombudsman to investigate them."