"Shocking customer service. Expected call backs never happened. Promises to get phone issues sorted but 3 weeks have passed and still nothing. Customer service assistants who are rude and unhelpful. Unable to pass security as I did not know current balance. Awful service. Would never go with them again and wouldn’t advise anyone to use them. Hours of my life wasted talking to people who say Hi I am here to make you smile and then can’t actually help!! Awful just awful."