"After paying for express delivery , ah waiting on my purchase after 5 days I still haven’t received my items. I’ve called customer service a number of times with no response and the answer machine stated they are closed during their opening hours??"
Thank you for getting in touch and sharing your feedback with us. We understand this could be frustrating on your part. We are doing our best and communicating with our courier partner to ensure that all customers will receive their items in a timely manner. However, we also understand that in very rare cases, things like this happen. We are also fixing our phone system particular the recording you hear when the phone line is busy. Rest assured, we are open from Monday to Friday: 9:00am - 5:00pm.
We are more than happy to discuss this matter with you further, so please do not hesitate to contact me via e-mail: email@example.com or alternatively via our freephone number 0800 567 7472