Terrible customer service
£980 worth of Indian paving stones ordered. I wasn't told they were to be delivered on the Wednesday until they were outside my home and was at work. After a phone call , I was told the two pallets had been split and were to be delivered separately. I said this wasn't an option and would accept the full order
I called to see when it woykd be delivered. Thursday...wonderful. the driver was great. He placed the flags close to where I needed them. Took a photo and drove off!
My builder then began to remove the flags, instantly he coykdvtell after removing the initial flag that there was major damage to 8 flags. I called nustone within 5 minutes. I was asked to take photos and send, which I did. I then had an email saying that they would take this no further as I had not signed to say they were damaged! The driver dropped and left AND the damage could not be seen until the initial flags were moved. I called again and was told that the details would be sent again to the claims team. I am still waiting. I paid Nustone for 30m2 of flagstones. I have not recieved my order and their customer service is disgracefull. I will await another email. In the mean time Nustone ...look into your delivery provider! And look after your customers.
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