The most incompetent company I have ever dealt with. The actually made more mistakes than I thought was even possible. Here's what happened: 1. In May I moved into a house, phoned the national meter line who said npower supplied the house. 2. Gave npower my opening reading and immediately requested a switch to another supply who were cheaper. 3. In June Npower tried to stop me moving to another supplier, when I asked why they said somebody in the office had requested that supply was switched from npower to npower which blocked my move to another company. Phoned up and they said they would sort it out. 4. In July I tried again to move to another supplier and they blocked it again saying I was in the process of moving to npower. Never once did I ask to switch to npower, I gave them my opening reading out of courtesy because they already supplier the property. 5. In August I wrote a complaint with all this info, they took 5 weeks to respond with a phone call to tell me everything was sorted. 6. In October I get a letter saying they are going to take direct debits from November from my account yet I haven't had a supply with them and I haven't had a bill so I don't owe them any money. 7. I put in a GDPR subject access request in July and they ignored it. To embarrassed to show me what data they hold. A complaint is now going to the ombudsman for the energy supply and to the ICO for ignoring the DSAR request.