Complete waste of time. Make a complaint and even that’s fobbed off. Had trouble with this company for weeks. Arrange to have a meter fitted, they cancel twice. Had no gas Friday night, top up didn’t register, ring them to be told it can’t be sorted that night as it was to late for the registered shop to replace the card, got told they’d been open since 8am, basically telling me I should have rang earlier, just finished a 24hr shift, not all of us work 9 to 5, couldn’t get a shower that night, grandchildren were there and the house was cold. Hey ho they don’t care. Can not wait to move companies. Was told they’d ring me next day to make sure I’d got gas, the next day being Saturday, they’ve just rang me, Monday 4pm!!!