I got a bike rack from you and then had a great amount of trouble getting the correct 7-pin to 13 pin adaptor. I found it so frustrating that i couldnt just pick up the phone and talk to someone, I got an adapter for £5 from another company but it did not work, i then spent time tracking down the one that is actualy for THULE not Perruzo. and am still waiting for it to arrive. So two weeks later and not used the bike rack once. Very sad bunny right now . Oh yes and the adaptor that i ordered cost £19.99 Plus postage £2.99. And i think should be included in the cost of the Bike Rack.