Owen Bebbington
Shoes where good but I needed them for a party on the Monday and was given the option online for Saturday delivery when it wasn’t possible. This meant I had to drive from my house to Wilmslow to collect them instead and I’m still waiting on the £9.95 delivery refund. Staff where as helpful as they could be though
Helpful Report
Posted 1 year ago
Hi Owen,
Thanks a lot for taking the time to leave your feedback. We have taken note of the confusion around Saturday delivery cut-offs and have updated the checkout to state orders must be placed before 3 pm on a Friday for Saturday delivery to be made the same week. We are currently working on improving this further by displaying a delivery date in the basket once a delivery method has been selected- we hope this will provide a much clearer delivery expectation to customers.
I can confirm your refund has now been released, this should show on your statements in 1-3 business days. If you have any questions please do not hesitate to contact us at enquiries@nortonbarrie.co.uk.
Many thanks,
Matt
Posted 1 year ago
Norton Barrie is rated 4.91 based on 1,357 reviews

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