This is the worst company I have ever come across. Customer service was appalling to say the least - I would have give them zero rating out of 5 but, the system doesn't allow me to give anything below 1! First of all, the diagnosis of the problem with my dishwasher was wrong. Secondly, the estimate they quoted for a part that supposedly needed replacing was double the price when I contacted another company. Finally, when I called to express my dissatisfaction not even for the wrong diagnosis (because I didn't know at the time) or the attempted robbery by quoting twice the price for the part that was to be replaced (again because at the time I didn't know), the gentleman whom I spoke to, had no respect - decided that he will cancel my work order, just because I was complaining about they not acting swiftly in ordering the replacement the replacement part that apparently was needed to repair my dishwasher. He then went on to hang up the phone. Total disgrace and a complete lack courtesy or respect - absolutely terrible! If this company operated in a regulated industry, I would have gone straight to regulator and appeal for it to be shut down immediately. Please stay away from this company.